1. Warranty Duration
Polar Bear Design Products: Covered by a 1-year warranty against defects in materials and workmanship under normal use.
CYP Products: Covered by a 5-year warranty against defects in materials and workmanship under normal use.
2. Warranty Coverage
We warrant that all products sold by Cache are free from defects in materials and workmanship under the following conditions:
- Polar Bear Design Products: Warranty coverage is valid for one (1) year from the date of purchase.
- CYP Products: Warranty coverage is valid for five (5) years from the date of purchase.
3. Exclusions
The warranty does not cover the following:
- Products with removed, defaced, or modified serial numbers or warranty labels.
- Damage caused by misuse, abuse, negligence, or failure to follow the user guide.
- Unauthorized modifications, repairs, or alterations by persons other than authorized service agents.
- Damage due to external factors, such as lightning strikes, floods, or other acts beyond reasonable control.
- Normal wear and tear.
4. Remedies
If a product is found to be defective within the warranty period:
- We will, at our discretion, repair, replace, or refund the product.
- This is your sole remedy under this warranty.
5. Return Process
- To initiate a warranty claim, the product must be returned to Cache directly with a valid Return Material Authorization (RMA) number. Contact Cache customer service to obtain an RMA.
- The RMA number must be clearly marked on the packaging.
- RMAs are valid for 30 days. Returns received after this period or without a valid RMA will be refused.
6. Limitations of Liability
- Cache is not liable for indirect, special, or consequential damages arising from the use or inability to use the product.
- Cache is not liable for damage caused by improper installation or third-party systems.
- Liability for personal injury or death caused by negligence is not excluded.
7. No Implied Warranties
Except as expressly stated, Cache disclaims all implied warranties, including merchantability or fitness for a particular purpose, to the extent permitted by UAE law.
8. Governing Law
This warranty is governed by the laws of the United Arab Emirates, and any disputes will be resolved in the courts of the UAE.
Contact Us
For any warranty-related questions or to request an RMA, please contact:
- Email: [email protected]
- Phone: +971 58 541 2806
- Address: UAE
